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What Your Family Needs to Know About Your Life Insurance
What Your Family Needs to Know About Your Life Insurance
31 Jul 2026

Life insurance is one of the most important ways to protect your family, but only if they know it exists.

If your family doesn't know you have life insurance, where your policy is kept or what they'll need to do if they need to claim, your thoughtful planning could become much more stressful than it needs to be. A quick conversation today can make a difficult time a little easier tomorrow.

 

What Your Family Should Know 

Many people take out life insurance, file the policy away and never mention it again. 

Unfortunately, this means loved ones may not even know the cover exists. In some cases, families only discover a policy months or even years later. Others may delay claiming because they don't know who the insurer is or where to find the necessary information. 

While no one likes talking about passing away, letting your family know you have life insurance isn't about dwelling on the worst. It's about making sure your wishes can be carried out and that the financial support you've arranged reaches the people who need it.

You don't need to overwhelm your loved ones with every detail, but they should know who your insurer is, where they can find the policy documents or policy number. 


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Understanding The Claims Process 

Knowing what to expect from the claims process can help your family feel more prepared.

The first step is notifying the insurer of the death as soon as possible. From there, your loved ones will need to complete the required claim forms and submit the supporting documents. The sooner all the required information is provided, the sooner the claim can be assessed.

Although every claim is unique, the documents that are commonly required will include a certified copy of the death certificate, the official Notification of Death (DHA1663) form and certified identification documents for both the life insured and the beneficiary.

 

How MiWayLife Helps 

At MiWayLife, we know that making a claim comes at one of life's most difficult moments. That's why we've designed our claims process to be as simple and supportive as possible.

Our dedicated servicing team is there to guide beneficiaries through each step, from notifying us of a claim to explaining which documents are needed and answering questions along the way. Claim forms can be downloaded online or requested directly from our team, helping families get started quickly and with confidence.

At MiWayLife, we also believe families shouldn't have to carry the burden alone. Through our proactive claims process, we try to identify when a policyholder has passed away and reach out to beneficiaries to help them begin the claims journey. It's just one of the ways we aim to provide support when it's needed most.

 

The Bottom Line 

Life insurance is designed to protect your loved ones financially, but good communication protects them too. Taking a few minutes to tell your family about your policy, where to find it and what they'll need to do can make one of life's most difficult moments just a little easier to navigate.

No life insurance? Get a quick quote from MiWayLife today and let us impress you with our affordable premiums.

Did You Know:

You can now take out life cover with us online in a few simple steps. No calls and no agents! Make sure to take care of those you love today by buying MiWayLife cover online.

Need more information on MiWayLife? Read about our life insurance product, or get a life insurance quote in 30 seconds. Alternatively, call us on 0860 64 54 33 .
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Terms and conditions apply. Eligibility, cover and benefits are determined on individual risk profile. MiWayLife is an authorised FSP (No. 45741) and its product offering is underwritten by Sanlam Life Insurance Limited, a registered long-term insurer. MiWayLife is a division of Sanlam Life Insurance Limited - Reg No. 1998/021121/06