At MiWayLife, we believe claims are not just transactions. They’re moments of truth where families need reassurance and support. That’s why we’ve rethought what a claims process should feel like. Not reactive. Not complicated. But supportive, proactive and human from the very beginning.

It’s also why we’ve introduced several initiatives designed to make the process faster, fairer and more compassionate.

Proactive Claims Support

Traditionally, claims only begin once a family reaches out. But in reality, that first step can be the hardest. Fortunately, our Pre-Emptive Claims Process flips that script.

By reviewing billing reports, we’re able to identify when premiums are returned unpaid due to a policyholder being marked as deceased. If no claim has been submitted, we don’t wait, we take action. 

We trace and contact beneficiaries directly, helping them start the process with guidance and clarity. This means families don’t have to navigate everything on their own during an already emotional time.

Funeral Claims Made Simple

Being proactive is one way we make things easier, but it’s not the only way. We’ve also simplified what happens when a claim is actually made.

We know paperwork can feel overwhelming during times of loss. That’s why our Simplified Funeral Claims via a Waiver Initiative is designed to lighten the load.

Our telephonic claims process allows your beneficiaries to complete forms with our assistance over the phone, requiring only supporting documents – not piles of paperwork. With fewer forms and less back-and-forth, families can feel reassured that everything is being handled correctly. Because when emotions are high, clarity matters.

Doing More To Protect Minors

Support shouldn’t stop once a claim is paid out, especially when children are involved. If you have a MiWayLife policy and minor children are left without a parent or legal guardian, and are listed as beneficiaries, the Sanlam Guardian Fund can be selected to help protect their future.

It offers a flexible, managed solution for safeguarding funds on behalf of minors. Funds are held in an interest-bearing account, with preferential rates and timely payouts for essentials like school fees and other approved expenses while the child is still under 18. With full transparency around fees, it’s our way of making sure support continues when it’s needed most.

The appointed guardian can choose whether to use the Sanlam Guardian Fund, opt for an alternative, or allow funds to be managed by the government’s Guardian’s Fund. A guardian fund must be nominated before a claim arises to ensure your loved ones can benefit.

The Bottom Line

At MiWayLife, being proactive means more than just improving processes. It means easing the burden on families, building trust and showing up when it really counts. Because in life’s toughest moments, you shouldn’t have to ask for help. It should already be on its way.

Why not get a quick quote from MiWayLife today?

Did You Know:

You can now take out life cover with us online in a few simple steps. No calls and no agents! Make sure to take care of those you love today by buying MiWayLife cover online.