Filing a life insurance claim can feel overwhelming, but MiWayLife makes it as smooth and stress-free as possible. That way, your loved ones can focus on what truly matters - healing and moving forward - without having to worry about complicated paperwork. In fact, as they can file their claim online, there’s no paperwork at all!

Things You’ll Need To Submit A Claim

If you have a life insurance policy with MiWayLife and your beneficiaries would like to make a claim, they’ll need to submit the following:

• A fully completed MiWayLife claim form depending on the type of death – natural or unnatural. (Find all our claim forms and guides here.)
• A fully completed DHA-1663 form
• An original or certified copy of the Death Certificate
• The funeral parlour invoice including its telephone number, physical address and stamp
• Certified copies of the ID of the life insured AND of all the beneficiaries
• Three months of bank statements for the beneficiary(ies)
• Personal medical attendance report completed by the life insured’s attending doctor

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Things You Should Know

A DHA-1663 form is a notification of death issued after it’s been registered. It can be obtained from the doctor who certified the death; funeral undertakers; the Department of Home Affairs (DHA) or South African Police Service members in areas where there is no DHA office.

Once you fill in the DHA-1663 and give it to the DHA, you will be issued a Death Certificate. This should be the original unabridged version printed by the DHA or a certified copy. An unabridged death certificate contains more detailed information than an abridged version.

Remember, if you have a life insurance policy with MiWayLife, it’s always a good idea to tell your loved ones how to access the policy’s information as well as your ID to avoid any unnecessary delays.

Extra Information We Might Need

In the case of an accidental or unnatural death, MiWayLife will also request a fully completed police report as well as a copy of the Road Traffic Accident Report in case the life insured passed away due to a motor vehicle accident.

You might also be asked to include their medical information. For example, MiWayLife’s claim form requests the details of their doctors as well as the circumstances regarding their passing.

Submitting Your Claim

MiWayLife aims to make the claiming process as straightforward as possible so you can simply submit your claim via email and there’s no deadline. By law, life insurers have to honour a claim on a policy no matter how long it takes for the policyholder or beneficiary to come forward. If your claim is straightforward and we have no reason to decline it, most are settled within two to three weeks.

As for the Funeral Benefit, (this is something all MiWayLife life insurance policies include), this is accelerated, so it pays out fast - typically within 48 hours of MiWayLife receiving the required information.

The Bottom Line

With MiWayLife’s seamless claims process and exceptional customer service, we make what could be a complex experience as hassle-free as possible. This way, you get to enjoy maximum peace of mind. If you haven’t got a policy already, why not get a quick quote today?

Did you know:

You can now take out life cover with us online in a few simple steps. No calls and no agents! Make sure to take care of those you love today by buying MiWayLife cover online.