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Common Mistakes That Can Cause Life Insurance Claim Problems
Common Mistakes That Can Cause Life Insurance Claim Problems
22 Jun 2026

A few simple check-ins today will help make life insurance claims smoother for your loved ones tomorrow.

Life insurance is designed to make things easier for your loved ones during one of the hardest moments they may ever face. But sometimes, simple mistakes can create unnecessary delays or complications when a claim needs to be paid.

 

The good news? Many of these issues are completely avoidable. Here are five common mistakes worth paying attention to.

 

Not Updating Your Beneficiary Details

 

Life changes quickly. People get married, divorced, have children or lose loved ones. But many people forget to update their beneficiaries when these changes happen.

 

This can create confusion or delays during the claims process, especially if outdated information no longer reflects your wishes.

 

It’s a good idea to review your policy details regularly and make sure your beneficiaries’ information is accurate and up to date. 


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Not Being Completely Honest On Your Application

 

It can be tempting to leave out certain details when applying for life insurance, especially if you think something isn’t important. But non-disclosure is one of the biggest causes of claim complications.

 

Medical history, smoking habits, lifestyle information and personal details should always be disclosed honestly and accurately. Being transparent upfront helps ensure your cover works exactly the way it should when your family needs it most.

 

Letting Premiums Fall Behind

 

Missing premium payments can affect your cover. In some cases, policies may lapse or even be cancelled if payments remain unpaid for too long.

 

Life gets busy and debit dates can sometimes catch people off guard, especially during financially stressful months. That’s why it helps to regularly check that your premiums are being collected successfully and that your banking details are still correct.

 

Your Family Doesn’t Know The Policy Exists

 

This is more common than many people realise. Sometimes people take out life insurance, but never actually tell their loved ones about it. As a result, families may not know where to start when trying to claim.

 

This is one of the reasons MiWayLife introduced its Pre-Emptive Claims Process. By reviewing billing reports, we can identify when a policyholder has been marked as deceased. If no claim has been submitted, the team proactively traces and contacts beneficiaries to help guide them through the process.

 

Still, it’s always a good idea to let your loved ones know you have cover in place, where your documents are stored and who they can contact if they ever need assistance.

 

The Bottom Line

 

At the end of the day, life insurance is about protecting the people you love most. A few simple check-ins today can help make things far easier for your family tomorrow. Why not get a quick quote from MiWayLife today and take one more step towards protecting your family’s future?

Did You Know:

You can now take out life cover with us online in a few simple steps. No calls and no agents! Make sure to take care of those you love today by buying MiWayLife cover online.

Need more information on MiWayLife? Read about our life insurance product, or get a life insurance quote in 30 seconds. Alternatively, call us on 0860 64 54 33 .
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Terms and conditions apply. Eligibility, cover and benefits are determined on individual risk profile. MiWayLife is an authorised FSP (No. 45741) and its product offering is underwritten by Sanlam Life Insurance Limited, a registered long-term insurer. MiWayLife is a division of Sanlam Life Insurance Limited - Reg No. 1998/021121/06